Policy & FAQ
Shipping, Returns & Warranty
Shipping
We are a true American small business with growing but limited capacity. Due to an exceptional influx in orders from increased popularity and our mission to maintain a high quality standard with every order, our current production and shipping times range between 4 to 6 weeks. We assure you that our team is working diligently to ensure every order is crafted with care and shipped out as swiftly as possible. Of course, if possible we will ship before this estimated time frame.
Returns
At Sweat Box Sauna, we understand that sometimes you might need to return a product. We offer a 14-day return window starting from the day you receive your order. Please note that for any opened products, we impose a 15% restocking fee to cover our handling and processing costs. We do supply a return label for shipping, however the cost of the return label will be deducted from your refund. Once we receive the product, we will inspect the items and it is in our sole discretion to process the refund. If we find that the product has been used or damaged, it will be shipped back to you.
Cancelations
You have 48 hours after your order has been placed to request a cancelation. All canceled orders will face a 5 to 10% fee from the total order value. We impose this fee because within 48 hours we place orders for all raw materials needed for the order & the financial institutions charge us payment processing fees. If 48 hours have passed since you've placed your order, it cannot be canceled. For deposits: All deposits are also non-refundable after 48 hours. We do, however, reserve the right to exercise discretion on all refund requests submitted after the 48-hour period has passed.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the issue you are experiencing is covered under our 1-year manufacturer’s warranty and you wish to file a claim, please email us at info@sweatboxshop.com to begin your warranty claim process. You will be responsible for any costs and expenses not covered under the warranty.
Warranty
Quality and customer satisfaction are our topmost priorities. We proudly offer a 1-year warranty on products with factory defects. Please be informed that this warranty does not cover the natural wear and tear of the product. However, in many cases, we can resolve issues with small replacement parts, ensuring your system remains in optimal condition. It is important to note, Sweat Box Sauna as a company does not offer a warranty. We simply file a claim to our manufacturing partner and assist in getting the accessory or item replaced. We are here to help.
If you have further queries or concerns about our shipping, return, or warranty policies, please don't hesitate to contact us using the chat or email.
